Frequently Asked Questions

Here are the answers to the questions we frequently hear when somebody calls to inquire about our services:

Q: How do your fees compare to other psychologists?
A: Our fees are comparable to other psychologists in the Southern Illinois area and are also consistent with national standards. (back to top)

Q: Do you bill your clients' insurance companies for them?
A: Yes, for your convenience we will bill your insurance company for you. You will still be responsible for the bill if your insurance does not pay.
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Q: Do you accept medical cards, Allkids, or other public aid?
A: Unfortunately, public aid will not cover our services.
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Q: What types of problems do you treat?
A: The word treat implies that we are doing something to our clients. However, most of the therapeutic work we do is collaborative and addresses whatever is interfering with a client's well-being. At times, this means we provide guidance and structured treatment for an emotional or mental health disorder such as PTSD or Major Depressive Disorder. For others, we provide a sounding board to work through difficult life circumstances, such as coping with the death of a loved one or with the effects of a chronic illness.
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Q: Do you accept clients labeled as "personality disordered?"
A: Absolutely. We gladly work with individuals who have a wide range of difficult life experiences, including those who have been diagnosed with a personality disorder. Some of the specific areas that we have been of most help include depression, anxiety, trauma (e.g., PTSD), chronic pain, and more.
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Q: Will my evaluation be covered by my insurance?
A: Coverage for any type of mental health service varies from company to company. With regard to evaluations, the variation in coverage is even more pronounced. Evaluations may or may not be covered depending on the purpose of the evaluation, how the evaluation is conducted, and a number of other considerations. Please contact your insurance company to learn what they cover.
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Q: Do you provide online counseling?
A: Only to supplement in-person psychotherapy/counseling. Online counseling is very promising but it is also new and unregulated in many areas. Some things to consider in evaluating any online counselor are his or her credentials, encryption technology used to maintain your privacy, the cost, and the type of training they have had specific to online therapy.
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